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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
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- Water Usage Calculator
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- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
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- Keeping You Informed
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- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
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- Licensed Providers
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- Metering Services
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
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Careers

News & Views
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- Coronavirus Information
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- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
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- Video Library
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- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Aerial view of a vibrant landscape showing a large bright yellow rapeseed field alongside roads with moving vehicles and construction equipment near a developing area. Rolling hills and greenery are visible in the background under a clear sky.

Significant Progress Made On Scottish Water Investment Project Between Peterhead and Ellon

Scottish Water is making rapid progress on a £38million investment project for customers that will boost the resilience and efficiency of the water network between Peterhead and Ellon.

19 June 2025

Stewarton Kirkford Bridge Overflow Upgrade

Two Month Road Closure to Deliver Improving Urban Waters Project

16 June 2025

Medal winners, delivery partners and the operations team are pictured on the upper level of the WWTW

Major award for teams behind Scotland's new green waste water treatment works

13 June 2025

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News

Slide showing Toronto view with overlay text Scottish Water Wins Award for Climate Work

Scottish Water Wins Recognition of Climate Work at World Water Congress in Canada

IWA World Water Congress and Exhibition 2024 award to recognise we're leading the way to inspire utilities to become more climate smart

19 August 2024

Scots Mountaineer TomMillar balancing on one leg at the summit of Sgurr nan Gillean

Tom’s Munro Challenge Memories Inspire Generation 2024 to Support WaterAid

WaterAid Munro Challenge founder Tom Millar looks back on three decades as we gear up for this year's event.

08 April 2024

Swim to Swim Cerys McCrindle in the pool for Learn to Swim

South Ayrshire Swim Teachers Breaking Down Barriers

Learn to Swim teachers are leading the way for next generation on World Down Syndrome Day

21 March 2024