We are investigating an interruption to supply in KA27, Kildonan
Stage 3
Posted: Thursday 7th August – 21:13hrs
Next Update: Friday 8th August - 09:00hrs
We apologise to customers experiencing an interruption to water supplies in the Shiskine, Blackwaterfoot, Kildonan & Kingscross area today and would like to assure customers we’re making great progress in restoring all water supplies.
Yesterday, a technical issue occurred at our Balmichael Water Treatment Works, which affected the works ability to produce water at its normal rate. The complexity of the repair has resulted in the need to bring specialist engineers from the mainland, who have identified the cause, as well as the necessary solution to restore all water supplies.
The recovery process is quite challenging and is taking longer than anticipated. Our teams will continue to work throughout the night - priority is also to return customers water supplies to normal as quickly as we can. Customers may notice an increase in Scottish Water presence within the area whilst works are ongoing.
All Priority Service Register customers have now been contacted and supported with bottled water. For those not on our PSR, we have an additional 4 collection points for customers to collect:
Shiskine - Shiskine Village Hall, KA27 8HE
Blackwaterfoot - Kinloch Hotel car park, KA27 8ET
Whiting Bay - car park opposite Marriott Building Supplies store, KA27 8PR
Arran High School, Lamlash, Isle of Arran, KA27 8NG
Bottled water deliveries arrived earlier today and our team have made their way across the island to replenish the above bottled water collection points over the course of today. Our teams will stand down replenishing the above sites at 10pm this evening.
Customers are kindly asked to be considerate of the quantities of water taken when collecting bottled water. Please be considerate of your neighbours.
We apologise for any inconvenience and thank you for your patience during this time as we work to restore normal supplies.
If you would like to receive updates by Text message during service interruptions in your area, please provide your details at the following page: Sign Up for Alerts · Scottish Water
If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778.
If you require additional support for future incidents, please use this link to sign up as a Priority Services Customer.
Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Burst Water Main FAQs
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.
